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Message 1 of 4

FAO MODS - Phone installation issues.

Hi Guys,

  Posting here as at my wits end and cant find any way to talk to someone on the phone who does not seem to pass me around.


 I have an order in place for a new phone line for my new build house (although I should point out that others in the street are already connected and functional), despite placing this order back in september I was told the soonest an engineer could come out to connect the wires was today (29th October).


Paitently I have waited, in the middle of october a guy from BT turned up, connected the box outside my house and said he was here to fix the phone line, then promptly vanished.   I rang customer services to ask what work had been done, and if that meant my sevices would be connected.  I ended up stuck in a conversation with a lady with a very strong accent who I could barley understand, and she certainly could not understand what I was trying to tell her, after being told 'You have an engineer booked between 1-6 on the 29th october, if someone is not in the house we will not be able to install your phone' I gave up and decided just to wait.


The 29th has been and gone, the engineer did not arrive and I have lost a days pay.   I telephoned the customer service desk again. This time I got someone who at least appeared to be more helpful but I cannot believe what I have been told.


Apperantly an engineer was never going to come round as the notes on their system show that there is apperantly some issue in the area which they knew about for some time, and therefore could have easily bothered to tell me about.


More-over the next time an engineer can come to give me the phone line is in december...


This is unbeleievable, nearly 12 weeks to have a phone line despite others on my street being all connected and working, many of whom moved in AFTER me... does BT not want my money?


Please can someone help as I am truly at my wits end

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Message 2 of 4

Re: FAO MODS - Phone installation issues.

Welcome if under such a depressing post:-(

Id cut to the chase here and fill in a contact form for a moderator. If you are not yet a BT customer at your current location just out abcde etc for your account number. They cant really act on your behalf on this thread.
Twill be sorted. These guys are good and take no prisoners 😉
Lets know how you get on and shout if you need any further help.

"Welcome to Royston Vasey - You'll never leave."

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Distinguished Sage
Message 3 of 4

Re: FAO MODS - Phone installation issues.


I am sorry to see you are having problems

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Message 4 of 4


Thank you, both of you for the response. I have contacted the mods as instructed. 


Talons, appendages, fingers or other end effectors crossed for a good response 🙂

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