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Aspiring Contributor
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Message 1 of 9

FTTP - Possible To Cancel Telephone Line ?

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Does anyone know if it is possible to cancel the telephone aspect only as we don't use or even have a phone connected to it.  We have our broadband supplied for Full Fibre 500 Halo 2.  We use our mobiles and business VOIP at home using VOIP handsets.  Thanks in advance. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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@ukio 

No its not possible. If you attempt to cancel it, it will cancel your whole connection. Even if you do not use the phone, its still included in your contract but you only pay for any calls you make.

Are you a business customer.

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Aspiring Contributor
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Message 3 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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Seems a very strange policy IMHO and no I'm not a business customer, but I run a business and use the VOIP in our home office.
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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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Strictly you should have a BT Business account not a residential one. There is no compensation for loss of business if your line fails.

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Aspiring Contributor
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Message 5 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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We have 4G Assure on our Business Line at our business premises.

Compensation is not required as our business operations do not run from home and do not require a telephone line to do so, unless the new BT lines can make Cappuccino's or pour a Pint !

Our VOIP system has multiple extensions shared across both sites and we always have our iPhones as backups.

The original question was whether or not a copper line is still strictly needed given that it is not used at all and is a waste of Openreach resources IMHO, it's a poor business decision to force customers to retain service that they do not need.

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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I am sure Openreach will be well aware of the the resources that copper lines are using and it no doubt formed part of their business plan when the decided to do away with the copper line. They are in the process of installing fibre through out the UK and when that is completed they will at some point deactivate the copper side of things. 

Until that happens and or until ISPs decide not to charge their customers for a line whether they use it or not you will have to keep paying for it.

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Recognised Expert
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Message 7 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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If you are in an overlay area , where your existing copper pair service delivers the telephony and FTTP delivers broadband, and your question is can you cancel the copper pair telephony , the answer is,  sort of, but you still need a phone number , that can be delivered (transferred to ) the FTTP, but OR won’t come along and remove the copper pair, and you won’t save any ’rental’ money as it’s the same price with telephony over fibre or copper, so in essence ,if you  don’t want or need a ‘landline’ phone service, don’t plug in a phone.

Hopefully you wouldn’t be as naive to think if line and broadband is £30, and some company’s arbitrarily divide the cost as £20 line rental and £10 broadband, that if you don’t want telephony , you should only pay £10.

The usual complaint is if I don’t use a phone why line rental, but the line rental isn’t exclusively for telephony if you don’t ‘rent’ a line ( copper or fibre ) then how would the broadband service get to your home.

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Expert
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Message 8 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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SOGEA has now been released for general sale by Openreach so there’s a possibility they might start to sell Data Only FTTP Packages. Although nothings been said if they will or won’t.

You’ve got to bear in mind though they’ve been offsetting the cost of Broadband off against the Line Rental and Call Package you pay for years. 

I think a lot of people have this idea in their head that once they cancel the phone part of the line they’ll be left paying only the cost of the broadband but they won’t. The Line Rental will still be there. You’ll just not pay for the Call Package, which equates to a few quid a month.

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Recognised Expert
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Message 9 of 9

Re: FTTP - Possible To Cancel Telephone Line ?

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It’s probable that any provider that uses SOGA won’t charge much less if any less at all, AFAIK Sky who used SOGA during the trial period, provided telephony , if required, by plugging a phone into the routers ‘TEL’ port , but didn’t reduce the price, you only need to look at VM and at the difference between their bundle price ( phone and broadband ) and stand alone broadband,  probably , once the market adoption is under way , there will be a true saving of a couple of £ max , ( in my opinion) , but, given the PSTN switch off , a big push towards SOGA , the wholesale arms of ‘BT’ will  probably make it look better to drive uptake.

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