I’m a bit confused about how the phone is supposed to work when Infinity is supplied with FTTP. Information I’ve found online (and in the Smart Hub box!) suggests I should plug the phone into the ONT, and indeed the order process referred to a fibre phone line and removed Call Protect from the order for that reason. However, my install was yesterday and I don’t have a green TEL1 light on the ONT, suggesting it hasn’t been activated. The engineer didn’t seem to think I had a fibre phone service.
There is a copper line in the house which I’m told was reactivated on 29th December. Is this normal for an FTTP order? Problem is this appears to be faulty but BT won’t send an engineer unless I agree to pay a call out fee if the fault is found to be within the property. As I’ve only just moved in, I don’t want to take a chance that the previous occupants have done something to the wiring! It also doesn’t seem worth pursuing if I can get the phone connected over the fibre that’s just been installed.
Can anybody confirm how this is supposed to work?