Along with quite a few people in Clapham, our phone line is down, and has been since Wednesday. So far, I've been told that it will be fixed by the 21st Jan! In the mean time, I'd like to find out 1) what the problem is 2) a realistic time frame for when it will be fixed. Does anyone know who I can call to find this out? I can't track the fault on BT's website because it keeps crashing.