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Conectionless
Aspiring Contributor
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Message 11 of 23

Re: HELP! New build provision incomplete 8 months

an update on my position

 

1/4/17 the engineer visit was to repair a fault and again all was explained. 

engineer reported back non served property

 

3/4/17 new order made to make sure it was noted its a non served property

 

order was cancelled 

 

12/4/12 new order made 

 

12/4/17 re order of new order to make sure it was noted its a non served propert

 

21/4/17 engineer arrived to fit the little box, reported back non served property

 

25/4/17 another order as previous wasn't noted that it was a non served property

 

so since 16feb ive been allocated 6 different phone numbers.

 

I'm now running a mifi box with external aerial to get 4g for internet and calls.

But i would prefer unlimited data offered by a landline at reasonable cost.

 

Fingers crossed we will get there????

 

 

 

 

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Conectionless
Aspiring Contributor
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Message 12 of 23

Re: HELP! New build provision incomplete 8 months

So ... this morning i recieve an email saying

 

I dont need an engineer to visit as our records show you already have a working line....Smiley Mad

 

Almost a year now since i applied for a phoneline and i still havent got anywhere.

 

I must say all the engineers that have visited have been very nice and always done their best to report back to no avail.

Spoiler
Smiley Sad

 

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Moderator
Moderator
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Message 13 of 23

Re: HELP! New build provision incomplete 8 months

Hi @Conectionless Very sorry that you are still awaiting connection of your service. Your case handler is in contact with Openreach to try and get this sorted for you. They will be in touch tomorrow with an update.

 

Cheers

John

 

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Conectionless
Aspiring Contributor
442 Views
Message 14 of 23

Re: HELP! New build provision incomplete 8 months

Thanks for the Bump
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Conectionless
Aspiring Contributor
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Message 15 of 23

Re: HELP! New build provision incomplete 8 months

Update

well several emails and calls later:

 

email may 5th an engineer to connect us will arrive 16th May

 

email 5th may appointment for a new phone line only on th 26th may (another new phone number)

 

these orders are currently both live shown on the bt tracker

 

phone call 12th may said my order will be complete by the 1st June!!

 

Today 16th may engineer arrived to fit the box in the house. 

Guess what??? no phone line installed or telegraph pole. explained again and they reported back to their manager.

 

Anybody got any idea what i should do? 

The Gaurdian newspaper done a story on someone who waited 6 months (well past that)

 

Come on BT how many chances do you need!!!!

 

 

 

 

 

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Moderator
Moderator
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Message 16 of 23

Re: HELP! New build provision incomplete 8 months

Hi @Conectionless Sorry to hear that this has not been sorted for you yet and you're still waiting for service.

 

We will be happy to chase this for you if you send us your details You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Conectionless
Aspiring Contributor
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Message 17 of 23

Re: HELP! New build provision incomplete 8 months

i have sent a message

 

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Moderator
Moderator
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Message 18 of 23

Re: HELP! New build provision incomplete 8 months

@Conectionless I haven't forgotten about you. I've been chasing your order up with Openreach and they have confirmed it is still progressing with the planners. I'll give you call as soon as I have any further info.

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Conectionless
Aspiring Contributor
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Message 19 of 23

Re: HELP! New build provision incomplete 8 months

Yesterday the 15th June an engineer arrived to fit the socket. He couldn't believe it had been a year since his lat visit and we still hadn't had a line installed.
We had a nice chat.
He reported back.
And left.
Still no progress.

There are now 2 active order numbers
One for just a phone line and another for phone and broadband so this may have been a previously cancelled order done automatically.

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Conectionless
Aspiring Contributor
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Message 20 of 23

Re: HELP! New build provision incomplete 8 months

another order has been made for me Smiley Mad a text let me know.

 

i now have 3 current orders, no one has called or emailed to let me know why.

 

i just want a PHONE LANDLINE TO MY PROPERTY from a comunications supplier. 

 

IT CANT BE THIS DIFFICULT  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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