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Shirley4
Beginner
731 Views
Message 1 of 11

Hands free

When I try to use the amplifier on the phone the screen says ‘not available ‘ any suggestions please?

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10 REPLIES 10
pompey1898
Recognised Expert
718 Views
Message 2 of 11

Re: Hands free

Some more details may help get you some replies

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Shirley4
Beginner
712 Views
Message 3 of 11

Re: Cordless home phone

Sorry I meant cordless not hands free. So when I press the amplifier on the phone the screen says not available. Any suggestions why I can’t make it work please.

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imjolly
Distinguished Sage
Distinguished Sage
708 Views
Message 4 of 11

Re: Cordless home phone

make of phone and model?



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Shirley4
Beginner
705 Views
Message 5 of 11

Re: Cordless home phone

Actually it’s my mother’s who lives miles away. I know it is a BT phone with larger numbers but don’t know the model. There are 2 phones and they both do the same re the amplifier.

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Andy005
Recognised Expert
701 Views
Message 6 of 11

Re: Cordless home phone

My Mum has the BT 4600 which has the amplify button. When I set the phone up for her I tried the amplify button and it didn't make any difference. My Mum is quite deaf now but with her hearing aids, she's better using the phone with the loudspeaker on and the volume on max. As long as she holds the phone somewhere near her ear she can hear fine.

I don't really understand why they've added the amplify button to be honest, just increasing the range of the volume control would have been better.

Shirley4
Beginner
699 Views
Message 7 of 11

Re: Cordless home phone

That’s really helpful because same issue with my mum. I will try that. Many thanks.

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Andy005
Recognised Expert
695 Views
Message 8 of 11

Re: Cordless home phone

If you can find out the model number @Shirley4 , then if you search for it in the BT Shop you'll find a pdf file of the instruction book at the bottom. It's very handy to download things like that when trying to sort out these types of problems.

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Shirley4
Beginner
691 Views
Message 9 of 11

Re: Cordless home phone

Many thanks. Where on the phone does it say the model? Mum doesn’t have any of the paperwork.

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Andy005
Recognised Expert
687 Views
Message 10 of 11

Re: Cordless home phone

I don't know to be honest and looking at photos online I can't see any model numbers. My guess would be on the underside of the base unit, I'll be seeing my Mum tomorrow so I'll have a look to be certain.

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