Sorry I meant cordless not hands free. So when I press the amplifier on the phone the screen says not available. Any suggestions why I can’t make it work please.
make of phone and model?
Actually it’s my mother’s who lives miles away. I know it is a BT phone with larger numbers but don’t know the model. There are 2 phones and they both do the same re the amplifier.
My Mum has the BT 4600 which has the amplify button. When I set the phone up for her I tried the amplify button and it didn't make any difference. My Mum is quite deaf now but with her hearing aids, she's better using the phone with the loudspeaker on and the volume on max. As long as she holds the phone somewhere near her ear she can hear fine.
I don't really understand why they've added the amplify button to be honest, just increasing the range of the volume control would have been better.
If you can find out the model number @Shirley4 , then if you search for it in the BT Shop you'll find a pdf file of the instruction book at the bottom. It's very handy to download things like that when trying to sort out these types of problems.
I don't know to be honest and looking at photos online I can't see any model numbers. My guess would be on the underside of the base unit, I'll be seeing my Mum tomorrow so I'll have a look to be certain.