If you can’t resolve the issue by following these checks, you can report your fault to us online so we can investigate further. You can use this link to track the progress of existing faults as well.
If you report a fault with your telephone service which is caused by a problem on the BT phone network, we’ll send out a technician free of charge. However, if the technician identifies the source of the problem as your wiring or equipment, we’ll have to charge you. So, it’s worth carrying out a few checks to locate the problem before you contact us.
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