cancel
Showing results for 
Search instead for 
Did you mean: 
Community Manager
Community Manager
15,276 Views
Message 1 of 1

Having trouble with your phone line?

We can help you diagnose and fix your problem through a series of simple steps.

 Sometimes the problem could be with your own equipment or wiring.  If you are experiencing any of the following: 

  • No Dial Tone
  • Noisy or Faint Line
  • Unable to Dial Out
  • Unable to Receive Calls

 

Please check out our guide to some quick checks you can do yourself.

Track fault.png 

If you can’t resolve the issue by following these checks, you can report your fault to us online so we can investigate further. You can use this link to track the progress of existing faults as well. 

If you report a fault with your telephone service which is caused by a problem on the BT phone network, we’ll send out a technician free of charge. However, if the technician identifies the source of the problem as your wiring or equipment, we’ll have to charge you. So, it’s worth carrying out a few checks to locate the problem before you contact us.

Stephanie

Community ManagerStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thanks