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KeepItReal
Newbie
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Message 1 of 2

Help Guys Please

Hi guys need some advice.
At home I have the master socket that has a horizontal line on the front plate.
I have noticed that my phone line was not working and my internet was not working.
I could not receive or make calls and the internet was playing up.
I then removed the front plate of the master socket and connected the phone line (internet filter) direct the the master socket and now I have working internet and phone line, but I can make calls and when I receive phone calls, I can’t here the phone ringing but the line is ringing.
I have tried another phone and it’s the same issue.
I have purchased a new master socket and it’s the same issue. I have checked the wiring behind the master socket and it’s all intact.
Can someone shed any light?
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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Help Guys Please

does your master have 2 sockets fibre SSFP.jpg

or just the one?

if 2 then you need to remove the centre piece as well shown by yellow arrow to get to test socket

test-socket-thumb.jpg

if you connect just phone to test socket and try with mobile does it ring now?



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