cancel
Showing results for 
Search instead for 
Did you mean: 
jamesmonk
Beginner
6,869 Views
Message 11 of 22

Re: Help Needed with Master Socket Wiring

I get nothing when going through the master socket with the face plate on but can get phone and ADSL through the test port with the face plate removed.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
6,862 Views
Message 12 of 22

Re: Help Needed with Master Socket Wiring

sounds like your trip/kick of the faceplate has done more damage than you think as it should work without any of the wires you see connected - replacement needed??



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
jamesmonk
Beginner
6,859 Views
Message 13 of 22

Re: Help Needed with Master Socket Wiring

Thanks for the reply!

Where is the best place to get a replacement from? do i need a specialist tool to attach the wires to the terminals?
0 Ratings
Reply
Distinguished Guru
6,855 Views
Message 14 of 22

Re: Help Needed with Master Socket Wiring


@jmdesignsolutions wrote:
I get nothing when going through the master socket with the face plate on but can get phone and ADSL through the test port with the face plate removed.

When the front plate is replaced, have you still got the wires connected on the rear?

If you have it could also be a fault on your internal wiring putting a short circuit on the line, this would give you no dial tone when you are plugged into the front plate.

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
6,853 Views
Message 15 of 22

Re: Help Needed with Master Socket Wiring

you should be able to get a replacement in most DIY stores or online at E**y.  you can get the wires back connected using like a small screwdriver to push in but far easier and better with an IDC tool

 

edit

 

need to type fasterSmiley Wink



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Guru
6,849 Views
Message 16 of 22

Re: Help Needed with Master Socket Wiring

I agree with Dave - sounds like you're shorting the master socket out with what you think are the extension wires

 

 

anyway, something doesn't tally

 

post 1, you wrote

Blue/White - Not connected
Green/White - Not connected
Orange/White - Not connected

Orange - Connected to pin 5
Black - Connected to pin 5
Blue - Connected to pin 2
Light Green - Connected to pin 2
Dark Green - Connected to pin 3



On another post, you wrote
Extension 1
Solid blue to terminal 2
Solid green to terminal 3
Solid orange to terminal 5

Extension 2
Solid white to terminal 2
Solid orange to terminal 5

Extension 3
Solid blue to terminal 2
Solid green to terminal 3
Solid orange to terminal 5

 

The colours at the master don't match the extensions - also, don't bother with the wires on terminal 3 on the extensions or the master

-+-No longer a forum member-+-
0 Ratings
Reply
jamesmonk
Beginner
6,831 Views
Message 17 of 22

Re: Help Needed with Master Socket Wiring

Okay so in theory if I swap the faceplate from one of the extension sockets with the master socket this should rule out whether it's the master socket's faceplate or not?

 

I've taken some photos of all the extensions:

bedroom.jpg

 

kitchen.jpg

 

office.jpg

 

There is a 2nd phonline in the house which isn't in use so could be that some of these are for that line although the master socket for the 2nd line looks pretty new compared to all the extensions.

 

Thanks again for the help.

 

James

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
6,827 Views
Message 18 of 22

Re: Help Needed with Master Socket Wiring

the last photo does not look like an extension socket but an old master and the 2 wires solid white and solid orange do not appear anywhere else.  is it possible the middle photo is first extension socket and that first photo of extension is fed from the extension socket in the second photo hence the 2 sets of wires

 

DS or D_D may have another view



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
plainview
Recognised Expert
6,815 Views
Message 19 of 22

Re: Help Needed with Master Socket Wiring

The Black/Green is pair 2 of a drop wire 10 or 10b.

 

If they are/were terminated into terminals 3 and 5 on the back of the faceplate but do not show up on any extension sockets its quite possible they have been 'back wired' and crimped onto another cable in say the capping 101 or BT16 or BT66 outside.

0 Ratings
Reply
Distinguished Guru
6,809 Views
Message 20 of 22

Re: Help Needed with Master Socket Wiring

That helps:)

 


Let's call this extension 2

bedroom.jpg

 

 

Call this one ext 1

kitchen.jpg

 

 

Ext 3 (which I agree with imj, looks like a master for the 2nd line

office.jpg

 



The wires from the master go to ext 1, then from ext 1 - ext 2

Ignore ext 3 for a moment

 

on the master, you need to:

Orange - Connected to pin 5 leave as is
Black - Connected to pin 5 remove
Blue - Connected to pin 2 leave as is
Light Green - Connected to pin 2 remove
Dark Green - Connected to pin 3 remove

 

Then see if it all works, bar the ext 3.

-+-No longer a forum member-+-
0 Ratings
Reply