Just done this and but I haven't received an immediate confirmation to my email address like the previous 2 emails I have sent so I'll wait and see what happens, thanks
You should have received a tracking number, on the next screen after you submitted the form. You would not get an e-mail until its your turn in the queue.
Its not the same as the normal BT contact form.
Keep a note of that tracking number.
Aww right ok, yeah I've kept a note of the tracking number here, thanks again