Hi I suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
they normally reply by email or phone within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
This is a Customer to Customer self help Forum
is it normal 'service' to wait 3 months to not get a phone line, then have to inform bt that the engineer did not turn up, then be casually sent a text and email (neither or which can be replied to) saying the engineer will turn up over another month later? i doubt.
why oh why does bt still have a monopoly?
over 3 hours of phonecalls, an engineer visit (could not fit the line) 2 surveys (the second had no idea the first had been 3 weeks previously) and still nothing.
no doubt we'll here about chief exec bonuses & bumper dividends soon ...............
no amount of forums or complaints processes excuses BT from this.
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators