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alwall
Aspiring Contributor
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Message 1 of 3

Home Move Partial Order Fail

One week after placing a Home Move request online. I have been told that my landline will be connected on the date advised in my confirmation. However my Broadband Order has apparently not gone through and I will have to place a new order once my landline is working, with a delay of some days before activation.

I have tried to get the call centre to escalate this with no luck whatsoever.

My original order confirmation clearly states that B/Band activation was to have taken place by midnight on the day my landline is installed.

Please can the mods help sort this out.

Thank you

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Home Move Partial Order Fail

From other posts it is normal that you need a working phone line before you can order broadband.  Don't why the house move people still schedule both for the same day



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alwall
Aspiring Contributor
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Message 3 of 3

Re: Home Move Partial Order Fail

No it's not normal. The Forums will tend to show those that have problems rather than when it goes smoothly.

I hope the mods can help

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