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Wally270286
Beginner
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Message 1 of 9

How can I update my postcode on the openreach system?

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I have recently found out that my address and postcode on the openreach system is not correct after the council changed the address for my house. BT has the new address but for some reason openreach still has the old one. Could anybody advise me please on how to go about updating it to the new address as I have spoken to customer services several times and still haven't got any where
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Message 2 of 9

Re: How can I update my postcode on the openreach system?

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You can’t. BT need to do it on your behalf.
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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: How can I update my postcode on the openreach system?

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i have asked a forum mod to help.  They will post here



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Wally270286
Beginner
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Message 4 of 9

Re: How can I update my postcode on the openreach system?

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Thank you
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Moderator
Moderator
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Message 5 of 9

Re: How can I update my postcode on the openreach system?

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Hi @Wally270286 We will be able to help you get the address records with Openreach corrected as long as your line is with BT and the new address is listed on the Royal Mail website. I've sent you a Private message explaining how you can contact the forum moderation team. 

Cheers
John

Community ModeratorJohnC
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Wally270286
Beginner
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Message 6 of 9

Re: How can I update my postcode on the openreach system?

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This may be a daft question but where do I find private messages?
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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: How can I update my postcode on the openreach system?

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Moderator
Moderator
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Message 8 of 9

Re: How can I update my postcode on the openreach system?

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Hi @Wally270286 your address records have not been corrected. You should now be able to check broadband deals for your working line.

Cheers
John

Community ModeratorJohnC
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Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Wally270286
Beginner
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Message 9 of 9

Re: How can I update my postcode on the openreach system?

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Fantastic, thank you very much
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