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pompey1898
Expert
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Message 1 of 54

How can my Brodband work when I have no dial tone on my phone ?

Hi,

I needed to use my phone in a minor emergency this morning only to find I had no dial tone, just a feint hiss with the odd slight crackle.  I have no idea how long it had been down for as I was at the hospital all day yesterday, so it could have been a day or more.

 

The strange this is my broadband works.  How can this happen ?

 

Reported the fault to BT and they said they will try to fix it by 6pm on 24-5,  not very useful for keeping in contact with the hospital.  The chap I spoke said there was a local network fault but I got the warning that I might be charged £129.99.  Was this BS ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

your phone needs both wires connected to work but broadband will work with just one but usually a lot slower which is the giveaway there is a problem when using the internet.  if you have checked that there is no dial tone at the test socket then problem must be outside your home



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pompey1898
Expert
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Message 3 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?


@imjollywrote:

your phone needs both wires connected to work but broadband will work with just one but usually a lot slower which is the giveaway there is a problem when using the internet.  if you have checked that there is no dial tone at the test socket then problem must be outside your home


Hi @imjolly,

Many thanks for your reply.  I checked my Download Speed and it has only dropped slightly, in fact it had gone up slightly when it resynced after I checked the phone in the test socket.  The noise was exactly the same.

 

This is BT's response :-

It looks like the problem is in or near to your home, and we'll need to contact you before sending an engineer. We will be in touch with you on the details you have provided us with.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

I assume from what you say that phone did not get a dial tone in the test socket suggesting the problem is outside your property and openreach responsibility to fix - could be anywhere on openreach line



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Moderator
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Message 5 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Hi @pompey1898,

I'm sorry your telephone service isn't working. I would agree with @imjolly, if the telephone isn't working while connected to the test socket this would indicate that the fault is external to the property.

Please let us know how things go with the repair. If the service ins't repaired on the 24th, post back and I'd be more than happy to take a look at this for you.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 6 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Hi @pompey1898,

I'm sorry your telephone service isn't working. I would agree with @imjolly, if the telephone isn't working while connected to the test socket this would indicate that the fault is external to the property.

Please let us know how things go with the repair. If the service ins't repaired on the 24th, post back and I'd be more than happy to take a look at this for you.

Thanks

PaddyB

Community ModeratorPaddyB
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pompey1898
Expert
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Message 7 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Hi @imjolly & @PaddyB,

Got home after 4 hours at A&E to find an engineer trying to find a JB23 somewere around our close.  A box I have never seen. 

He came in and changed some wiring that feeds through to master socket.  Net result was the phone still did not work but neither did the BB.  He said he would come back tomorrow with a colleague who claims to know where the invisible JB23 is.

I requested he recheck the wiring change as that may be the cause of the failed BB, but no joy.  I bumped into him about half an out later a mile away and he said he had found one tone but no second.  BB was working, as you can see, when I got back home a short while ago.

Watch this space for the phone fix - HOPEFULLY.

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pompey1898
Expert
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Message 8 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Hi @imjolly & @PaddyB,

Phone & BB restored about 09:30 this morning.

However speeds used to be Download >40Mbps & Upload ~7Mbps Noise margin normally fluctuated around 6.1/3.4.  Line attenuation has been 24.6 for quite a long time.

Now as follows :-

Data rate: 4.04 Mbps / 9.37 Mbps

Maximum data rate:  4109 / 32826

Noise margin:  7.4 dB / 26.5 dB

Line attenuation:  25.2 dB
 
In your opinions is this a fault or will things return to normal within the 3 days BT say it might take ?

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Doesn't look as though the fault has been fixed.

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pompey1898
Expert
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Message 10 of 54

Re: How can my Brodband work when I have no dial tone on my phone ?

Hi @licquorice

The fault was no dial tone and that is fixed.

If you think there is now a BB fault how long should I leave it before reporting it ?

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