Thanks but this is so frustrating. Nobody at BT has helped so far, not one response since 11/08, nothing. Probably time to change providers, which will be the first time in 35 years.
I am sorry that we haven't been able to pick your case up yet. We are a small team and are doing all we can to help. There are people ahead of you at the moment but we will do all we can to help you.
To find out more about escalating a complaint, take a look at our Customer complaints code