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Expert
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Message 1 of 25

How do I turn off Call Protect?

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I've just been put on Call Protect, which I don't want.  How do I get rid of it and return to my original settings?

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Distinguished Sage
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Message 2 of 25

Re: How do I turn off Call Protect?

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Message 3 of 25

Re: How do I turn off Call Protect?

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Hi Keith

 

 

Thanks but there is no option there. I have 1571, with Privacy and CLI, plus number withheld.  There is no option for 1571 without Call Protect.

 

Geoff

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Message 4 of 25

Re: How do I turn off Call Protect?

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@gspearson wrote:

Hi Keith

 

 

Thanks but there is no option there. I have 1571, with Privacy and CLI, plus number withheld.  There is no option for 1571 without Call Protect.

 

Geoff


There does not appear to be that option.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 5 of 25

Re: How do I turn off Call Protect?

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I have just checked the 3 Junk messages the system claims I have - pressed option 4 and  got a continouous tone, like number unobtainable.  At least it is good to know that some of it doesn't work.

 

I get almost no unwanted calls - never having been in a directory, registered on TPS and being careful who knows my number seems to avoid this problem.

 

And why don't I want it?  It is an added complication to a function which is already provided perfectly by BT.  I am, of course, still fuming about the Youview "update" which brought nothing I want and took away useful features - another story.

 

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Moderator
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Message 6 of 25

Re: How do I turn off Call Protect?

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Hi @gspearson,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Message 7 of 25

Re: How do I turn off Call Protect?

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I think the Contact the Mods link is missing. Geoff
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Message 8 of 25

Re: How do I turn off Call Protect?

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@gspearson wrote:
I think the Contact the Mods link is missing. Geoff

Look here

 
 
About
Moderation Team Email Address: Please fill out this "contact us" form
 
**Click here to contact the mods

 

 

 

You need to be logged in and viewing the full site, not the mobile version to see the link.

 

 

Is this any help?

 

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Moderator-Retired
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Message 9 of 25

Re: How do I turn off Call Protect?

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Hi @gspearson 

 

Thanks for speaking with me. Your Call Protect service should be switched off today so you will be back to 1571 on it's own. I am happy I was able to help Smiley Happy

 

OlgaC

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Message 10 of 25

Re: How do I turn off Call Protect?

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Thanks to Olga for fixing this.  I now have 1571 and 1571 with Call Protect as options, with plain 1571 selected.  So I can choose to take the Protect option if ever I need it.  The option didn't show before.

 

Geoff