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333pete
Beginner
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Message 1 of 2

How do I update customer comments with regards to my phone fault?

My phone was displaying the message "check your phone line", on checking, I had no dialling tone and am unable to use my phone. The fault is reported but in the email I received to confirm it says I can update my comments. I have since tried another phone, a neighbour's phone and the test connection and still no phone line but I cannot see how to update the information I have given about the fault! Fault was reported at 14:30 on 30/07/14 and I have a promise BT will get back to me within 24hrs. 45 minutes to go, I'd better not hold my breath!
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1 REPLY 1
Moderator-Retired
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Message 2 of 2

Re: How do I update customer comments with regards to my phone fault?

Hi 333pete, 

 

I am sorry to hear that you didn't get a reply to your post. 

 

Are you still having problems with your line?

 

Thanks,

OlgaC 

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