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colldan1987
Newbie
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Message 1 of 6

How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT wire

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Hello I have a tree at the back of my house and it is soo big it is crossing over the BT wires I called up and the fella said to email or fill in form online (cannot find it) how do I get someone out to take a look FREE OF CHARGE. Thank you Collette
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT

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If it is your tree on your property then it is your responsibility to get it cut back if necessary, Openreach (it is nothing to do with BT) will only do anything about it if a fault on the line occurs.

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colldan1987
Newbie
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Message 3 of 6

Re: How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT

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Hello

Thanks for replying it's not my tree it's in a communal area. Don't know whonthr tree belongs to its not council. But the tree is all in the lines...
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT

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I doubt Openreach will be interested until a fault develops on one of the lines, you could try calling them on 0800 023 2023 and see what they say.

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Starwire
Aspiring Expert
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Message 5 of 6

Re: How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT

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As stated Openreach will not really concern themselves with it until it goes faulty.

Even when it does they’ll just cut and draw a new cable through the tree.

Do call that number though and raise a Damage Report Overhead Fault. It’ll be a nice easy Flex Off Friday job for someone.
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colldan1987
Newbie
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Message 6 of 6

Re: How do i get an engineer FREE OF CHARGE to come and take a look at the trees laying over the BT

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Thank you 🙂
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