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godmcgarvey
Contributor
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Message 11 of 12

Re: How long should it take BT to get back to you on a fault?

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Everything appears to be okay. I just wanted to give it 24hrs before committing myself 😉

Was a bit surprised when the engineer arrived as I wasn't expecting him, even more surprised when he went down the road and lifted a manhole cover and never once came to my house.

Also happy he reset my speed to it's standard and not what it had dropped to.

Glad it wasn't just a wiring issue inside my house or I would have felt rather dumb.

Thank you for your assistance

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Moderator
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Message 12 of 12

Re: How long should it take BT to get back to you on a fault?

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Hi @godmcgarvey  thanks for the update and good news to hear you are back in service.

cheers
John

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