Ok... so from looking at this forum it seems that it is possible. My number was issued to be originally by bt/openreach and not virgin and from the same exchange I'm trying to get back too.
Does anyone know if virgin line needs to be live for them to take it? Or closed? We are due to be disconnected on move day - 11 may and be engineer due round between 1-6 on the same day in the new house.
The issue you have is that initially the number was ported to Virgin (assuming I've got that right), but you are now moving house and taking a ported number. This sounds like it's confusing the people looking at the transfer.
However, what needs doing is a removal of the initial porting data in the BT exchange, and deleting the gaining ported data in the Virgin exchange. Naturally, a physical move is required in the (BT) exchange to make sure the new property is fitted with a line.
A line will almost certainly have been provided at the new property, so it might only be a a software solution - but will need cooperation between BT and Virgin.
In essence it's a removal of the number port, then move the number with a house move within the same exchange areas.
Thank you for the reply. Most helpful
May I ask if you know what team at BT I should communicate this too?
I would say it's the "home move" team, but will need cooperation from Virgin.
Welcome to the community and thanks for your post!
Sorry for the problems you're having getting the number ported across. Whilst I can't guarantee that you can port the number over there is no harm in us checking if we can get it done for you from here. Fingers crossed but as I say, I can't promise anything at this moment in time.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
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