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pompey1898
Expert
143 Views
Message 11 of 16

Re: How to get my address onto the phone providers database


@aqwrote:

Afternoon,

 

thanks. Yes I have tried to look at options including re-contract at BT. But they and Sky, Plusnet, NOW all don't accept it as an address with a line. Their database of addresses all say "computer says no". How can this be changed? It will always be a problem in years ahead otherwise.

Cheers,

A P King


Is that because none of the three you mention offer FTTP ?  What happens if you try some of the providers that do ?

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Distinguished Sage
Distinguished Sage
138 Views
Message 12 of 16

Re: How to get my address onto the phone providers database

Try phoning the FTTP team on 08005874787 and see if they can help



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aq
Aspiring Contributor
122 Views
Message 13 of 16

Re: How to get my address onto the phone providers database

I knew nothing of this FTTP so I am querying it and not understanding. I take your point but you miss the mention of BT not having it in their database either. Yet they supply the phone and broadband. Yes some of these suppliers I had never heard of can service me but at a cost which seems high for a monthly batch of emails and web browsing.

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pompey1898
Expert
110 Views
Message 14 of 16

Re: How to get my address onto the phone providers database

You can't get a Ferrari for the same price as a Fiesta

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aq
Aspiring Contributor
100 Views
Message 15 of 16

Re: How to get my address onto the phone providers database

Shame that I cannot get a simple Reliant Robin service because that is what I basically require.

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Community Manager
Community Manager
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Message 16 of 16

Re: How to get my address onto the phone providers database

Hi @aq 

I'm really sorry for all the confusion with this.

The best thing to do first of all is to give the Fibre to the Home guys a ring, they'll be able to review your account and see if any offers are available to you.

If you wanted to move away from a Fibre to the Home service altogether, then either we or your new chosen provider would likely need install a new copper line up to your property. This is why your current telephone number doesn't work on broadband checkers - because these checkers go by data on copper lines, and your number of on a fibre line.

Please give the FTTH team a ring, and let us know how you get on. They are definitely the team that will be able to give you more information. 

Thanks

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