I now have no landline dialtone, have reported this and an engineer is coming on Saturday. I still have normal 63Mb broadband. I asked if calls could be diverted to my mobile as otherwise people would be puzzled. If you dial in it goes straight to 1571 to take a message (no ringing first). Diverts are a different department and when I was transferred to them there was no answer. Almost no one knows my mobile number and I make no more than 3 or4 calls on it per year (it is for emails and bus trackers).
So how do I set up a divert? Is there a secret number to call or a hidden page?
I was invited to have a video call with a team so they could examine my set-up to see what was wrong. As I had already connected the phone to the test socket to no avail, I refused. The OpenReach van was at our cabinets this morning, there was probably a mistake made there.
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That is something that used to be offered when you reported a fault online. If you can look at the fault progress on MyBT, see if there is an option to setup a free divert.
After 2 hours of silence it is back on. BT on 151 say it did it itself.
That sounds more like an exchange fault, where a remote concentrator has lost power. That would have affected a number of people, and would have come back online itself once the power was restored. Lots of questions asked if this happens :smileysad:
That would explain the divert to 1571 and not just ringing out instead, which would be the case with a line fault.
They would most likely be on a different concentrator to you, as its quite random, and depends on your phone number, as each concentrator has its own range of consecutive numbers.
So unless a neighbour has a number within the same range as you, they would not be affected.
The main thing is that you are working again.
Today, dial tone stopped again. I called 151 from my mobile and was taken through the script again. That took 20 minutes during which I kept checking the dial tone - off. A booking was made for an engineer on Wednesday, with the usual warning of an £85 charge. I asked for a divert to my mobile - which was accepted but has not been done.
Booking made, I ended the call; 2 minutes later dial tone was back, then off, then back. I had two 1571 messages, one at 11.14 where someone was there but said nothing for the full time allowed for a message. The second was my sister, while I was registering the fault. I had noticed the fault around 2pm, so it looks as if it had been off for at least 3 hours.
I know intermittent faults are the worst to diagnose. Now it is back, what do I do? Cancel the engineer again? Let him come to investigate no fault - risking £85?