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ranjit8083
Beginner

on ‎15-06-2021 11h04

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Message 1 of 2

Incorrect installation address of an existing line - Business Broadband

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Hi, One of our users accounts with BT Business Broadband has an incorrect installation address.  The line has been active for a number of years, so not sure how BT has an incorrect address.   The address is registered with Royal Mail. BT do not have it. I am trying to log a fault on the line, but BT say the address needs to be updated first and after spending about 3 hours on the phone to BT I am still nowhere near getting the address updated and everyone I spoken to say its not them or their dept that does it.  Do anyone know how to go about getting the installation address corrected?

Thanks

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1 REPLY 1
licquorice
Distinguished Sage
Distinguished Sage

on ‎15-06-2021 11h08

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Message 2 of 2

Re: Incorrect installation address of an existing line - Business Broadband

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This is the BT retail residential forum, for business problems you need to post on the business forum https://business.forums.bt.com/

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