I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
Next engineer you get tell them to shake the wire from the pole about to see if the noise comes.
The engineer I had booked never showed up and we didn't receive any communication from him or BT. BT then closed the query I had open, without doing anything to solve the problem. This is really bad and frustrating.
I have emailed the help team and hopefully they will be able to offer some help.
This is so frustrating and BT have been absolutely hopeless at trying to fix the problem. Really unhappy about it.
So who would be responsible for closing the query I had open, without any communication? Isn't that done through BT?
'it would be Openreach that closed the fault'
Not necessarily, the BT Contact Centres can close faults while they are in a status of open with Openreach.