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antiFX
Contributor
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Message 1 of 4

Is it possible for BT to replace a very old NTE5 box?

Hello,  I would like to enquire if it's possible for a BT engineer to be arranged to replace a VERY old NTE5 box with the old BT T logo. The box is old, discoloured and is on the verge of coming apart. If it's possible how much would this cost?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Is it possible for BT to replace a very old NTE5 box?

if there is not a problem with your phoneline like hiss or crackle then openreach won't replace it for free.  you could still get an engineer callout and get him to replace it but would cost £129.99 http://bt.custhelp.com/app/answers/detail/a_id/12439/c/



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antiFX
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Message 3 of 4

Re: Is it possible for BT to replace a very old NTE5 box?

I understand, thanks how would I go about contacting BT about this only via phone? Or can I use the e-mail/live services provided on the website?

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conrad
Recognised Expert
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Message 4 of 4

Re: Is it possible for BT to replace a very old NTE5 box?

You should be able to use the live services or ring 0800 800 151 - hopefully whoever you speak to understands what you want.

 

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