cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
447 Views
Message 1 of 8

LANDLINE USELESS

My landline had been crackling for two weeks now and is useless.    My broadband is constantly cut off.   At the end of my drive is a hole with barriers round.   I am told an engineer is not available until 7th July.   Why?   I am supposed to be vulnerable, but does anyone at BT care?

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
443 Views
Message 2 of 8

Re: LANDLINE USELESS

@caroline4 

That would be the normal repair time for residential customers, assuming you reported it today, unless you are registered under the Priority Care Scheme.

What date did you report the fault?

0 Ratings
Reply
Beginner
429 Views
Message 3 of 8

Re: LANDLINE USELESS

22nd June.   I have three men calling, lots of promises, but still can't use phone.

0 Ratings
Reply
Beginner
428 Views
Message 4 of 8

Re: LANDLINE USELESS

I was registered under Specialist Care Unit and given a phone number last time this happened.   But this number didn't work.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
420 Views
Message 5 of 8

Re: LANDLINE USELESS

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Beginner
414 Views
Message 6 of 8

Re: LANDLINE USELESS

Thank you
0 Ratings
Reply
Expert
364 Views
Message 7 of 8

Re: LANDLINE USELESS

Has said hole been dug by Openreach for you or someone else whose reported a fault?

0 Ratings
Reply
Beginner
312 Views
Message 8 of 8

Re: LANDLINE USELESS

Just for me.   Still dead and broadband intermittent.

0 Ratings
Reply