cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Saudajuned71
Beginner
230 Views
Message 1 of 7

Landlind

Hi I'm join bt from vodafone 2months ago the problem I have is I can't receive call I can dial the phone but not receive call I call an engineer he check and line is fine I ring bt they can't find any fault some one can help with this thanx
0 Ratings
Reply
6 REPLIES 6
Starwire
Contributor
222 Views
Message 2 of 7

Re: Landlind

When you ring out it is your number people see on their caller display right?

If so it sounds like a Number Portability Issue.
Moderator
Moderator
221 Views
Message 3 of 7

Re: Landlind

@Saudajuned71 welcome to the community and thanks for posting, I'm really sorry that you can't receive calls after moving to BT. When you transferred to BT did you keep the same number that you had when you were with Vodafone?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
219 Views
Message 4 of 7

Re: Landlind

What number does it say your line is when you dial 17070? Is it the number you are expecting?

0 Ratings
Reply
Saudajuned71
Beginner
179 Views
Message 5 of 7

Re: Landlind

Yes I keep the same number
0 Ratings
Reply
Saudajuned71
Beginner
178 Views
Message 6 of 7

Re: Landlind

Yes it says number I expecting
0 Ratings
Reply
Moderator
Moderator
140 Views
Message 7 of 7

Re: Landlind

Hi @Saudajuned71 and welcome to the community.

Thanks for posting about your problem. I'm sure we'll be able to hep. As you've kept the number it may well be a porting problem as mentioned by @Starwire . I'll be happy to take a look at this for you. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply