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Beginner
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Message 1 of 7

Landlind

Hi I'm join bt from vodafone 2months ago the problem I have is I can't receive call I can dial the phone but not receive call I call an engineer he check and line is fine I ring bt they can't find any fault some one can help with this thanx
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Expert
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Message 2 of 7

Re: Landlind

When you ring out it is your number people see on their caller display right?

If so it sounds like a Number Portability Issue.
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Moderator
Moderator
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Message 3 of 7

Re: Landlind

@Saudajuned71 welcome to the community and thanks for posting, I'm really sorry that you can't receive calls after moving to BT. When you transferred to BT did you keep the same number that you had when you were with Vodafone?

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Landlind

What number does it say your line is when you dial 17070? Is it the number you are expecting?

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Beginner
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Message 5 of 7

Re: Landlind

Yes I keep the same number
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Beginner
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Message 6 of 7

Re: Landlind

Yes it says number I expecting
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Moderator
Moderator
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Message 7 of 7

Re: Landlind

Hi @Saudajuned71 and welcome to the community.

Thanks for posting about your problem. I'm sure we'll be able to hep. As you've kept the number it may well be a porting problem as mentioned by @Starwire . I'll be happy to take a look at this for you. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers

David

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