cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
grantley
Aspiring Contributor
291 Views
Message 1 of 5

Landline Fault

Go to solution

I have a landline fault for the third time in as many months.  It won’t be fixed until Friday.  I am beginning to be irritated by this inconvenience which is proving difficult to solve.  

For the first time today, I asked about compensation.  I have never received compensation in the past and was told it will be automatically applied to my account after two days.

I feel that the service I am receiving is poor but that no-one is remotely concerned about the fact that I am deprived of landline use and the Internet is dropping.  I have an elderly mother who needs me to be on the other end of a landline.  The previous deprivations were difficult for her and me.

To whom should I address my concerns?

0 Ratings
Reply
4 REPLIES 4
Moderator
Moderator
274 Views
Message 2 of 5

Re: Landline Fault

Go to solution

Hi @grantley,

I am so sorry that you have had another recent problem with your line. I understand how important it is to you and to your Mum. I'd like to offer you our help.  I've sent you a private message with some questions that I need to be answered. Please note that it could take us a couple of working days before we can pick it up for you. However; we will check to see what caused the fault and do our best to help.

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
grantley
Aspiring Contributor
263 Views
Message 3 of 5

Re: Landline Fault

Go to solution

Just got a text on landline to say the fault is fixed.  Such a relief. 

First time I have ever been informed by text on landline to say  that fault has been fixed.  

It was supposed to be fixed by Friday so having the problem resolved in a few hours is a very pleasant surprise!

Delighted and so is my mother.

Moderator
Moderator
242 Views
Message 4 of 5

Re: Landline Fault

Go to solution

That is great to hear @grantley 😊

Would you like us to look into anything else for you? 

Thanks

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
grantley
Aspiring Contributor
185 Views
Message 5 of 5

Re: Landline Fault

Go to solution

All is well now.  No further problems.  Thank you.

0 Ratings
Reply