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DottyDolly
Beginner
161 Views
Message 1 of 11

Landline has no dial tone but when I ring form mobile its engaged

My Landline has no dial tone and when I ring it from my mobile it is engaged. I have checked that none of the phones are off the hook. How can I sort this problem out?

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10 REPLIES
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Have you reported the fault to 0800 800151?

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iniltous
Recognised Expert
136 Views
Message 3 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

First thing to do is check at your master socket test port with a known working ( preferably wired ) phone, (without  a broadband filter connected  ) if NDT there, (no dialtone) then report the line faulty (NDT) to your landline provider , if you do have a dialtone at the test port , then the issue is on something neither BT or Openreach are responsible for, like extension sockets, extension wiring, or anything plugged into a phone socket, using the test port effectively disconnects everything else from the 'line' apart from the known working phone, if NDT at the test port you can be confident the problem is outside your home and therefore not likely to be a chargeable repair when OR respond to the fault report.

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DottyDolly
Beginner
128 Views
Message 4 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Hi yes I have and they tested the line and there is no fault with that. 

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DottyDolly
Beginner
127 Views
Message 5 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Thanks - trouble is I do not know where my master socket is and my phones are wireless. I phoned my dad today who used to be a BT engineer and advised what you said but when I said I don't know where it is he said just switch all your electrics off and then re set. I haven't done this yet as I'm worried I may make things worse!  My husband is coming back from overseas tommorow so I will ask him if he knows where the master socket is. Thanks for all your help!

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Distinguished Sage
Distinguished Sage
125 Views
Message 6 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

If you can see where the wires come in the house from outside, that will be where the master socket is located.

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DottyDolly
Beginner
123 Views
Message 7 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Hi thanks - I think ive found it, I can see a thick cable buried in the flower bed on a black box which looks like it feeds into my hubbys study. Inside the study behind his desk is are two white square boxes where the router feeds into and I,m guessing the telephone etc?

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Distinguished Sage
Distinguished Sage
114 Views
Message 8 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Not sure why there are 2 white boxes, but yes, one of them should be the master socket with a removable lower faceplate.

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DottyDolly
Beginner
111 Views
Message 9 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Ok thanks - So I need a wired phone to put in the socket to check if I get a dialtone?

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Distinguished Sage
Distinguished Sage
103 Views
Message 10 of 11

Re: Landline has no dial tone but when I ring form mobile its engaged

Yep.

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