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webbouk
Beginner
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Message 1 of 4

Landline incorrect for address in Openreach database

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Hi,

Ive recently tried to change broadband provider but have been told that my number is not registered to my address and therefore I cannot change providers without having a new number.

Does anyone know how to get this resolved ? Any help would be much appreciated 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Landline incorrect for address in Openreach database

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Which ISP is your current broadband and phone provider



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webbouk
Beginner
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Message 3 of 4

Re: Landline incorrect for address in Openreach database

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Hi

Thanks for getting back to me, current provider is Sky
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Landline incorrect for address in Openreach database

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Then you need to go to SKY and ask them to raise an ORDI request with openreach

there is nothing that can be done here



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