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Newbie
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Message 1 of 5

Landline issue

I have an issue with my landline (no calls in/out or dial tone) - ran the landline test but it stalls at 99%.

How do I get in touch with someone (used to be live chat) to find out if there is a fault on the line.

Many thanks

Jon

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Landline issue

phone 151 and report phone fault



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Newbie
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Message 3 of 5

Re: Landline issue

Thanks

I've text 61998 with phone & number.

So will wait to see if anything turns up.

Was new phone at xmas but will plug anther in just rule out faulty phone

thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Landline issue

I would also check from test socket to ensure outside your home and avoid the £85 fallout charge



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Newbie
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Message 5 of 5

Re: Landline issue

Hi

Tried another phone but still dial tone or calls in/out but

Calling Landline from mobile I'm getting an engaged tone & phone says 'line in use'. It doesn't ring and just a

hiss can be heard. Diagnostics team say there is no apparent fault on the line but I have nmber for the agent now.

How do I check from test socket as you suggest?

thanks again

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