If your phone is not working, then that will make your broadband unstable, as its most likely only working on one wire.
If you do not get dial tone on your phone, then you need to report it as no dial tone. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
Hi @Madamh ,
Thanks for getting back to me. This must be really frustrating for you, especially with 3 missed appointments. I'll be happy to step in and lend a hand. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: private message. Once you've sent over the details we'll take it from there.
Thank you for sending in your details. I'm sorry there has been a delay in getting your service repaired. I've checked the details of your account. I can see that your case has been picked up by my colleagues in the Social Team, an engineer has been arranged to visit tomorrow to repair the service.
As your case has been picked up by the Social Team I do think its best to allow them to continue to deal as to avoid any double handling.
If for any reason the engineer doesn't arrive or you don't receive a call back from the Social Team, please post back and I'll take over ownership of your complaint.