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Beginner
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Message 11 of 21

Re: Landline.

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Sorry we had to go out so have only just checked the box under the stairs. We have a Tel1 port but it is not flashing green. It's no light at all. 

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Message 12 of 21

Re: Landline.

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@Chrissiejean54 wrote:

Sorry we had to go out so have only just checked the box under the stairs. We have a Tel1 port but it is not flashing green. It's no light at all. 


Have you tried plugging a phone in?

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Message 13 of 21

Re: Landline.

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Yes. There is no dialling tone. 

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Message 14 of 21

Re: Landline.

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@Chrissiejean54 wrote:

Yes. There is no dialling tone. 


Is there a Tel2 port?

Its possible that your phone line is coming over a copper pair of wires instead. Are there any phone sockets near the ONT, that may actually be connected to an outside cable?

If all else fails, give the Fibre To The Home team a call tomorrow, as they may be able to say how your phone is being delivered.

Their number is 0800 587 4787.

 

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Message 15 of 21

Re: Landline.

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There is one telephone point by the front door, in the lounge and the kitchen. The box is some way from all three points. 

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Message 16 of 21

Re: Landline.

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My husband said he was told by a BT worker who came to the house and showed us how to connect our BT view box, that there is no copper in the area. We have tried the fibre team several times and they say they will sort it /find out what is happening and ring back but you don't hear anything from them.
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Message 17 of 21

Re: Landline.

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I am assuming that you are in a new build property?

If your phone line is supposed to come over the fibre, then the developer should have fitted a phone socket very close to the ONT, so the two can be linked together.

Unfortunately the BT moderators who operate this forum, cannot help with FTTP installations. All you can do is to keep chasing the FTTP team.

 

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Message 18 of 21

Re: Landline.

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Thanks for your help. Did what you suggested. There is a socket next to the nnt though l have both ends plugged in to the box and telephone socket the green light is not on above the Tel 1 port. 

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Message 19 of 21

Re: Landline.

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@Chrissiejean54 wrote:

Thanks for your help. Did what you suggested. There is a socket next to the nnt though l have both ends plugged in to the box and telephone socket the green light is not on above the Tel 1 port. 


It just needs the connection activated. I am not sure what is involved in doing that, but the FTTP should be able to sort that out, as there would need to be a connection to the phone network somewhere.

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Message 20 of 21

Re: Landline.

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The FTTP team ( as already stated) are the only place you realistically gaining to get help, but did you want to take your old telephone number with you ?, it could be the case that , even if you have only moved a short distance , so within the same exchange area , that the FTTP equipment cannot deliver your old number....if you didn’t even try to take your number, and accepted you would get a different number anyway, either it isn’t correctly configured , or not correctly connected at your end, unfortunately the sockets on new builds are the builders responsibility , if you get dialtone at the Openreach equipment , that’s it as far as your providers responsibility.
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