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Drac
Aspiring Contributor
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Message 1 of 39

Lightning

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I am 67yo and have had two heart attacks and nearly had a third when lightning struck last week!!!

 

Since then, the Sky+ box HDMI socket has ceased to work, the phones refuse to ring (BT Home Hub 2.0 and 2nd phone connected by wire) and when you dial in, you get coneected but then immediately disconnected.

 

We phoned today to inform BT of the problem and they tested the line saying all was OK

 

Went to the BT faults web page and watched the video

 

Connected just the second phone to the wall socket and it rings in and out successfully.

 

Add the ADSL box and problem back again

 

The hub phone doesnt ring at all

 

Put them all back together and broadband is fine but the phone problems remain.

 

Reading other messages on this forum and I see replacing the hub may be the answer? But I really can't afford to waste my pension on buying another hub if it is not going to resolve things.

 

My wife is due to go into hospital in just over a weeks time and I need the phone to be working properly

 

 

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38 REPLIES 38
Distinguished Sage
Distinguished Sage
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Message 2 of 39

Re: Lightning

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The storm has probably damaged the home hubs internal telephone circuitry.

 

If you just plug the phone into the main socket via the ADSL filter, but leave the home hub ADSL lead unplugged from the filter, does the phone work then?

 

Drac
Aspiring Contributor
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Message 3 of 39

Re: Lightning

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Yes Keith, the phone rings properly, so I am assuming that the hub is kapput!!
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Distinguished Sage
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Message 4 of 39

Re: Lightning

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There is a surge protection device which goes short circuit and will loop the line, there is not a lot you can do about it unless you are skilled in electronics.

 

Do you have any BT hub phones, and do you use broadband talk? (the extra phone number)

Drac
Aspiring Contributor
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Message 5 of 39

Re: Lightning

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Yes we have one BT Hub phone which isnt ringing at all and no, do not have BB Talk? I wouldn't even try to fix it. If it means a replacement hub, it will have to be done as paying for a line rental when we cant hear a phone ring or the caller cant stay connected, is a waste of line rental fee!

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Distinguished Sage
Distinguished Sage
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Message 6 of 39

Re: Lightning

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The new home hubs do not support the BT hub phone, but I think you can still find replacement home hub 2s on Amazon for about £27, and you should be able to re-register the handset against it.

 

Alternatively, you could ask BT for a replacement home hub, which would be a home hub 3, they may ask you to re-contract as your original home hub would be out of warranty now.

 

You would not be able to use the hub phone with the new home hub 3.

 

Drac
Aspiring Contributor
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Message 7 of 39

Re: Lightning

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Thanks again Keith. I have found the same home hub (unit only) on ebay for under a fiver. We have the cables still and the power plug. Will we be able to re program the phone with that. Obviously we would have to reset all our wireless passes

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Distinguished Sage
Distinguished Sage
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Message 8 of 39

Re: Lightning

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No, there are two versions of the home hub 2, with different power supply units and they are not interchangeable, which is why the one on sale is probably without a power unit, as the power units themselves are not very reliable, and you may find it impossible to find one that will work with it.

 

Look at your home hub and see if its a type A or a type B. You will need a replacement of the same type.

 

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Drac
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Message 9 of 39

Re: Lightning

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You really have saved me a fiver at least - type B is ours and the one for sale was Type A

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Distinguished Sage
Distinguished Sage
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Message 10 of 39

Re: Lightning

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Its a case of buyer beware. I would see what BT have to offer, as they are usually quite keen to negotiate, you could well end up paying less for your broadband and get a free replacement hub, as new deals were launched yesterday.

 

 

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