I've been trying to renew Line Rental Saver and Caller-ID but every time I enter my landline number & postcode I get "We're sorry, our records show that there is an outstanding order on this line" (which there isn't). I rang the number displayed (0800 672 476) but somebody who sounded quite disinterested told me to ring 0800 100 400 and ask for "Customer Service". I did this and was then asked to ring 150, where I was put on hold for 20+ minutes so I gave up. Can someone help ? It seems quite difficult to give BT my money.