Due to expire next week. Eventually found a link, did not receive email remainder.
Unlimited BT Infinity 1 + Calls £14.50 gone up £2.50 in a 12 month.
Here is the bit that does not make sense:
This package gives you:
Why 20Mb surely should be up to 52Mb they guaranteed 31 when I signed up. Have not renewed yet.
Also I believe line rental is coming down next year, will I get a refund?
Solved! Go to Solution.
Hi @keithwjones and thanks for posting.
Are you getting this offer via your MyBT? It will usually give you a couple of different options but you might want to contact the customer options team directly to discuss further. You can get them on 0800 800 030.
Thanks for reply.
I only need to renew Line Rental Saver, broadband has another year to run.
I found a link to renew on a Google search. But did not push button because I did not understand:
Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds.
Looks as though best to ring.
Have you ever heard of Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds?
My speed is just under 40 and connection is reliable.
That is the link I used but the issue is:
Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds
It also says:
You are about to renew Line Rental Saver, any monthly charges you see below are what you currently pay and won't change.
20Mb is the issue
I expect its just out of date.
Line rental saver has nothing to do with your broadband.
Thanks for help, I will ring.
My concern is that I will end up on Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds, whatever it is.
For anyone following. The 20Mb is what they guarantee.
I am on up to 52, I actually get slightly under 40.
When I signed up they guaranteed 31, so they have dropped it back to 20.
When I first got this service some years ago I was actually getting nearly 50.
Having said all that and tempting fate the service is very reliable.