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keithwjones
Contributor
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Message 1 of 10

Line Rental Saver

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Due to expire next week. Eventually found a link, did not receive email remainder.

 

Packages

Unlimited BT Infinity 1 + Calls £14.50 gone up £2.50 in a 12 month. 

 

Here is the bit that does not make sense:

 

This package gives you:

  • Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds
  • Unlimited Weekend Calls to UK landlines

Why 20Mb surely should be up to 52Mb they guaranteed 31 when I signed up. Have not renewed yet.

 

Also I believe line rental is coming down next year, will I get a refund?

 

Keith

 

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9 REPLIES 9
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Message 2 of 10

Re: Line Rental Saver

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Hi @keithwjones and thanks for posting.

 

Are you getting this offer via your MyBT? It will usually give you a couple of different options but you might want to contact the customer options team directly to discuss further. You can get them on 0800 800 030.

 

Cheers

 

David

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keithwjones
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Message 3 of 10

Re: Line Rental Saver

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Thanks for reply.

 

I only need to renew Line Rental Saver, broadband has another year to run. 

 

I found a link to renew on a Google search. But did not push button because I did not understand:

 

Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds. 

 

Looks as though best to ring. 

 

Have you ever heard of  Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds?

 

My speed is just under 40 and connection is reliable. 

 

Keith

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Distinguished Sage
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Message 4 of 10

Re: Line Rental Saver

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keithwjones
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Message 5 of 10

Re: Line Rental Saver

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That is the link I used but the issue is:

 

Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds

 

It also says:

 

You are about to renew Line Rental Saver, any monthly charges you see below are what you currently pay and won't change. 

 

20Mb is the issue

 

Keith

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Line Rental Saver

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I expect its just out of date.

 

Line rental saver has nothing to do with your broadband.

 

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Moderator
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Message 7 of 10

Re: Line Rental Saver

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Thanks for checking that @keithwjones. I think your best bet would be through the options team as that link might be out of date.

 

Cheers

 

David

Community ModeratorDaveM
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keithwjones
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Message 8 of 10

Re: Line Rental Saver

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Thanks for help, I will ring.

 

My concern is that I will end up on  Unlimited BT Infinity 1 with up to 20Mb download and 9.5Mb upload speeds, whatever it is.

 

Keith 

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Distinguished Sage
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Message 9 of 10

Re: Line Rental Saver

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there is no such service I would not worry about it
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keithwjones
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Message 10 of 10

Re: Line Rental Saver

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For anyone following. The 20Mb is what they guarantee. 

 

I am on up to 52, I actually get slightly under 40.

 

When I signed up they guaranteed 31, so they have dropped it back to 20.

 

When I first got this service some years ago I was actually getting nearly 50.

 

Having said all that and tempting fate the service is very reliable.

 

Keith

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