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Message 1 of 4

Line activation

Hi,

 

Just ordered BT line after moving in. Tried with SKY for a month which was a disaster due to them cancelling twice.

 

So last owners moved out and cancelled a month ago. 

 

Ordered BT yesterday and they say 13th March. 

 

Does anyone know why it takes 2 weeks to activate when its just a takeover of the line and remote activation ?

 

Also is there any way of speeding this up. We need to order BB afterwards so two weeks to wait on top of 1 month before is 6 weeks without BroadBand. Getting withdrawal !

 

thanks in advance !

 

M

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Distinguished Sage
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Message 2 of 4

Re: Line activation

There's no way of speeding it up unfortunately. It's a 10 working day lead time across all service providers. I was in the same boat when I moved, was without broadband for over 3 weeks 😞
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hippey
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Message 3 of 4

Re: Line activation

It does depend what you are requesting....

 

Suprisingly it isn't always as easy as 'taking over the line' as there could well be physical work required on providing your service. The old occupiers may have taken service with them or been on an LLU circuit etc etc....

 

10 days is good. About 6 years ago I had to wait 4 weeks for one new provision & 3 months for my second line provision due to lack of copper pairs. On moving back to BT a year or so ago I had a 7 week lead time for the WLR circuit but a 5 day lead time for a Fibre fitting outside and another 7 days for the internal work.

 

But Fibre is a completely different animal.

Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: Line activation

When I got my first phone line it took yonks, and we had to share the line with a neighbour. A party line it was called, and it meant that we could listen to each other's conversations. News of the World paradise!

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