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kamsingh27
Beginner
3,272 Views
Message 1 of 6

Line cord error

I have been receiving a line cord error intermittently, the phone will not work and then when it works it crackles. This is also impacting my broadband. I have got a open reach socket with the phone and broadband connections next to each other. I have also removed the front and plugged direct into the test socket. Anyone else had this issue?
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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Line cord error

if you have connected to test socket and get crackle on line then report phone fault to 151



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DavidM
Moderator
Moderator
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Message 3 of 6

Re: Line cord error

Hi @kamsingh27  and welcome to the community.

Thanks for posting about the line problem. @imjolly  is spot on with his advice. If you have any noise on the line then you'll need to contact faults on 151 and report it. Can you try that and post back to let us know how you get on?

Cheers

David

Devon_Dave
Distinguished Guru
3,236 Views
Message 4 of 6

Re: Line cord error

Hi. Can you confirm that BT provide your home landline service?
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kamsingh27
Beginner
3,212 Views
Message 5 of 6

Re: Line cord error

Yes they do, Engineer expected to come out tomorrow morning.
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JohnC2
Moderator
Moderator
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Message 6 of 6

Re: Line cord error

Hi @kamsingh27  thanks for the update and do come back and let us know how the engineer visits goes.

Cheers
John

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