Can a BT moderator have a look at my case please?
My phone has been off since Wed 26/2/14. BT anticipated a repair by Monday 3/3/14. Line is still dead (no dialtone) as of today 7/3/14.
My broadband still works fine (on FTTC, 80m from cabinet), so there's either a break in the line to the exchange after the cab or an issue in the exchange. I am told the issue affects several people near me as well and despite calling India and sending texts to India asking what the fault is and when it will be fixed, they cannot give me a straight answer. Surely BT retail have access to some level of reporting from Openreach?
On the Woolston exchange in Southampton, Cabinet 10. Can give further details to a mod including VOL number if needed.
Well Ive had a call today from BT. Still no fix. Expected date is now Wed 12/3/14. Two weeks from when it was reported. When I asked the chap what the exact nature of the fault was, he found on screen it says - fault on cable between PCP 10 and exchange affecting multiple customers. Rather shocked to think it's taking Openreach two weeks to either rejoin or pull a new section of cable through!
Funny that, your comment on the manhole covers. Well the E-side duct down the road where I think the issue is, has been left open for over a week now with a barrier around it. Theres a rather large amount of water in the chamber (no flooding in that area) and theres a team 50 yards down the road digging the gas main up!
As for the phone, my old man uses it all the time. I'm happy enough with a mobile and online. I'm more miffed at paying for something I'm not getting.
Don't go pretending to know what your talking about, it doesn't suit you.
Personally, I think that is rather rude and belittling. You do not know me, nor do you know my education or background. I mentioned that the local BT manhole cover has been left open for over a week, and as such, has now been flooded in the rain. Greased cables or not, it doesn't help matters.
At the end of the day - I am a customer who is not getting a service I've paid for and have come on here to see if I can get it fixed. Not getting much joy in that aspect.