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Aspiring Contributor
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Message 1 of 8

Line fault update

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Hi, If possible could I ask one of the Moderators to check on the progress of a Line Fault I reported to BT a week ago? I have tried through live chat and calling BT but i'm going round in circles. I was going to private message one of you but thought i would ask first..

many thanks

 

JasonSmiley Happy

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7 REPLIES 7
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Moderator
Moderator
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Message 2 of 8

Re: Line fault update

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Hi @smarticus Sorry that you have had no update on the fault with your line.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Whilst waiting on us to get to your case you can use the online Fault Tracker to check progress in the meantime.

Thanks
John

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Aspiring Contributor
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Message 3 of 8

Re: Line fault update

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Hi John I'm signed in but can't see a link from your user name?

thanks
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Moderator
Moderator
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Message 4 of 8

Re: Line fault update

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Hi @smarticus Sorry about that Smiley Embarassed I've enabled the link for you now.

Cheers
John

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Aspiring Contributor
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Message 5 of 8

Re: Line fault update

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Thanks got it now Smiley Happy

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Moderator
Moderator
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Message 6 of 8

Re: Line fault update

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Hi @smarticus,

Thank you for taking my call today. I've spoke to Openreach and they've advised me that dig work and traffic management is needed to repair the fault. They've submitted a request as expect to have an update by the end of the week. I'll get back to you as soon as I know more.

Thanks

PaddyB

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Aspiring Contributor
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Message 7 of 8

Re: Line fault update

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Hi Paddy and John, all fixed now.
Thanks very much for your help.

Jason

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Moderator
Moderator
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Message 8 of 8

Re: Line fault update

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Hi @smarticus,

Thank you for posting back, I'm really happy to hear that the service has been repaired.

PaddyB

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