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I assume you are no longer a registered business, as that usage would be against the residential T&Cs?
If you are sure that the number is owned by BT, there is also another issue owing to the age of the number.
Your exchange would have originally been a Strowger (mechanical) exchange 40 years ago, and would at some time have been changed over to digital.
The Strowger infrastructure varied across the county, between director and non-director, and that determined how numbers were distributed. The move to digital in the 70 and 80s would have upset that to some extent.
A few questions I need to ask.
You started with BT Retail, when did you move to Sky, and was that your first move away from BT Retail?
I am surprised that you did not lose your number when you moved from TT to Sky, as TT would not have owned your number as you have said it belonged to BT.
In theory, provided your number still physically exists on your local exchange, (each exchange has a fixed dedicated number range determined by the remote concentrator mapping), then it should be possible to get your new number, renumbered back to your original one. This would involve manual intervention and you may have to prove that you are entitled to use that number. The other issue is that if it was originally a BT Business number, then that may complicate things.
The new number that BT have given you, should be in a similar range to your original number, that is something you can check by comparing the first four digits, ignoring national dialling prefix.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @LesCas Welcome to the forum and thanks for posting. Thanks @Keith_Beddoe for highlighting this thread and as you have said as the number was a business number previously we may not be able to allocate it to a residential line.
@LesCas is your BT service now up and running on a different number? If it is then we will be happy to explore if it is possible to get your old number back. If you are not active with BT yet please advise when you are due to be activated.
Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you.
I've open a case on your account but I will need to wait for your order to complete before I place the renumber request. I'll follow up with you again on the 31st of May.