Well, the engineer visited this afternoon.
As expected, there was no cracklng when he arrived. He listened the recording I had made though and he was bemused as to how it could be so bad at one point and perfectly clear the next.
He managed to locate the fault to the box on the front of our house and put it down to damp getting in, possibly due to all of the wet weather we've been having. He was able to fix the problem and our phone and broadband seemed to have returned to normal. Hopefully it stays that way!
As the fault was in the boundary of our home, I was expecting a charge. However he said as it wasn't our fault we shouldn't have to pay anything. We'll have to see when the next bill comes in!
A positive experience all round
Yes John, I know that. The problem I was talking about was getting BT to address a problem that is going to need 350m of new underground trunk cable, a new pole & overheads, and which the engineers are basically just saying 'live with it' because they can't do anything beyond fix the cable from the house to the pole (because they can't do more than that in their timeslot).
So, have I got to gain evidence from all my neighbours using the pole? Have we all got to put in faults simultaneously? Have we got to write to an area manager at Opentreach about the dangerous pole? How big does a problem haveto be before they'll spend some money on it?