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JANEVANS02
Aspiring Contributor
381 Views
Message 1 of 3

Mk 4 faceplate not working

Finally BT fixed faults on my line then suddenly another problem, if I plug broadband and phone into faceplate broadband does not work but phone is ok however if I plug them both into test socket they both work, spoke to BT and they said I need to purchase a new faceplate which arrived today but still exactly the same problem. BT say as the master socket is on my property it’s my responsibility to get it fixed but don’t know what to try next.

Any ideas much appreciated.
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2 REPLIES 2
XRaySpeX
Recognised Expert
370 Views
Message 2 of 3

Re: Mk 4 faceplate not working

Get a standard NTE5A faceplate with just a phone socket & use it with a dangly filter. It'll be more reliable. Less to go wrong.

 

Ask a passing OR van for a spare 1. That's what I did when my newly fitted filtered faceplate started hissing on voice.

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Distinguished Sage
Distinguished Sage
343 Views
Message 3 of 3

Re: Mk 4 faceplate not working

Get one of these instead, a much simpler device containing only passive components.

 

Alternative and simpler Lindy filtered faceplate

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