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BRUNS225
Newbie
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Message 1 of 4

Moving House

I have tried a number of times today to input house move details but the form keeps telling me that there is a technical error. Any suggestions? Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Moving House

Welcome to this user forum.

 

Do you get any error code displayed?

 

Are you moving to an new build house?

 

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BRUNS225
Newbie
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Message 3 of 4

Re: Moving House

Yes to error message and no to a new build. 

 

AEA4B0E4-90A1-4DF3-886A-7A824B288595.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Moving House

Thanks.

Are you an existing BT Retail customer?

 

Does the house you are moving to, have a phone line?

 

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