og case ***EDITED***. (Home ***EDITED***) Extremely unhappy about charge of £129.99. Have already spoken to customer support three times. Customer care and complaints review have already refused to drop the service charge. Engineer states that there was damage at the junction box (52 A type box). I refute this. As this was not possible. Engineer report says that there was damage. Type of damage was not mentioned. I want to see the report. If there was damage at the junction box it must have been by the openreach engineer whilst he was testing the junction box. I still state that the fault was connected to the previous fault 6 to 8 weeks earlier, which took more than 2 weeks to repair externally. Internet was not effected during both times the phone was dead. I have been a loyal customer for about 50 years without missing a single bill. I deserve the right to see the report. Which explains in detail about the type of damage that I am supposed to have carried out to the cable/junction box. I have already said that I will photograph the Junction box /cable to send to BT. But they declined my offer. I have also asked for a deadlock letter. Time to move from BT
Inultous..Fairly sure its a BT 52A. With a screw on the cover. The 49A clips on top by the looks of it. Problem reported was a dead phone. no tone nothing. Problem was reported via the BT website This was reported back:
Fault diagnostic run It looks like the problem is in or near to your home, and we'll need to contact you before sending an engineer. We will be in touch with you on the details you have provided us with.
No4 was highlighted ..."Close to customers property"
The charges were made aware to me whilst online. But I was confident that they would not apply.
The reason why I link it to a previous fault is primarily because of the exact same syptoms as before. The block terminal is on a window sill inside the house, where it has been for the past 50 odd years. The block was originally tucked into the cutout. The dark shade on the block shows how far it was inserted. The line from the master socket comes out from the cutout. Its not possible to move or damage that part of the line from the master socket. It looks though that he has shortened the cable that is painted. This goes out of our property, which is on the 2nd floor.
Devon_Dave..If the 52a are subject to damp and corrosion. Then this is an inherrent fault of this type of block. Why should the customer be liable to a charge and why was the block not replaced with a better block terminal?