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SDT
Newbie
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Message 1 of 3

My BT account cancelled without consent

Woke this morning to find that I have no internet connection and my phone number has been changed .this due to my neighbour changing to sky and they have cancelled my account with BT instead of his . After a brain numbing 40 minute phone call to BT we established that my account had been cancelled without consent or notification and they told me my only option was to open a new account which takes 14 days to connect and then try to re asign my old number to it . I have done this but can't believe there is not an easier route to correcting this , when I try to contact BT customer service I am asked to give the phone number but because it is not connected they don't recognise it and I am cut off Can anyone help please. I am pulling my hair out with this thanks Steve
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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: My BT account cancelled without consent

Welcome to the forum. I'm asking the moderators to look into this for you and they should post contact info here later, possibly in the morning.

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Moderator
Moderator
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Message 3 of 3

Re: My BT account cancelled without consent

Hi SDT,

 

I am really sorry to hear you have been left without a connection. I'll be able to help you get your service back on. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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