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kendoddalf
Beginner
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Message 1 of 7

My BT landline number isn't associated with my address

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 I'm a BT customer, currently have BT broadband but trying to move to another provider.

The problem I'm having re. switching providers is that my BT landline number doesn't seem to be associated with my address and so if I try to sign up for broadband with another provider they say the number isn't associated with my address and that they'll need to install a new line.

How can I get the records updated so that the correct number is associated with my address? Something to do with Openreach, presumably?

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: My BT landline number isn't associated with my address

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Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

They can arrange for the Openreach database to be updated.

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kendoddalf
Beginner
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Message 3 of 7

Re: My BT landline number isn't associated with my address

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Thanks!
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Moderator
Moderator
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Message 4 of 7

Re: My BT landline number isn't associated with my address

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Hi @kendoddalf Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 5 of 7

Re: My BT landline number isn't associated with my address

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Hi @kendoddalf I dropped you an email yesterday to clarify your correct address. Please can you reply to the email and confirm your full address as listed with Royal Mail and I will arrange to get the records corrected.

Thanks
John

Community ModeratorJohnC
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kendoddalf
Beginner
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Message 6 of 7

Re: My BT landline number isn't associated with my address

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I've received two emails, both just saying that you're looking into the issue. Neither asked for me to confirm my address. I've checked my spam folder and there's nothing in there.

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Moderator
Moderator
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Message 7 of 7

Re: My BT landline number isn't associated with my address

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Hi @kendoddalf sorry you did not receive my email. I've dropped you a Private Message. Please can check this and reply to it.

Thanks
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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