I'm a BT customer, currently have BT broadband but trying to move to another provider.
The problem I'm having re. switching providers is that my BT landline number doesn't seem to be associated with my address and so if I try to sign up for broadband with another provider they say the number isn't associated with my address and that they'll need to install a new line.
How can I get the records updated so that the correct number is associated with my address? Something to do with Openreach, presumably?
Solved! Go to Solution.
Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
They can arrange for the Openreach database to be updated.
Hi @kendoddalf I dropped you an email yesterday to clarify your correct address. Please can you reply to the email and confirm your full address as listed with Royal Mail and I will arrange to get the records corrected.
I've received two emails, both just saying that you're looking into the issue. Neither asked for me to confirm my address. I've checked my spam folder and there's nothing in there.