My BT landline number isn't associated with my address

[kendoddalf]

 I'm a BT customer, currently have BT broadband but trying to move to another provider.

The problem I'm having re. switching providers is that my BT landline number doesn't seem to be associated with my address and so if I try to sign up for broadband with another provider they say the number isn't associated with my address and that they'll need to install a new line.

How can I get the records updated so that the correct number is associated with my address? Something to do with Openreach, presumably?

[Keith_Beddoe]

Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

They can arrange for the Openreach database to be updated.

[kendoddalf]

Thanks!

[NeilO]

Hi @kendoddalf Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

[JohnC2]

Hi @kendoddalf I dropped you an email yesterday to clarify your correct address. Please can you reply to the email and confirm your full address as listed with Royal Mail and I will arrange to get the records corrected.

Thanks
John

[kendoddalf]

I've received two emails, both just saying that you're looking into the issue. Neither asked for me to confirm my address. I've checked my spam folder and there's nothing in there.

[JohnC2 · Accepted solution]

Hi @kendoddalf sorry you did not receive my email. I've dropped you a Private Message. Please can check this and reply to it.

Thanks
John